Refund & Cancellation Policy

1. Current Availability

Kalam AI currently provides free learning features. No paid subscription is created merely by using the currently available free features.

When paid subscriptions become available, the applicable plan, price, billing period, cancellation terms, and refund conditions will be shown before or during the purchase process.

2. Subscription Cancellation

After paid subscriptions are launched, subscribers may cancel future renewal according to the cancellation method provided by Kalam AI.

Cancelling a subscription stops future renewal but does not automatically create a refund for a billing period that has already started, except where a refund is otherwise applicable under this policy or applicable law.

3. Refund Eligibility

A refund may be considered where a paid service was successfully charged but could not be activated or delivered because of a technical or service-related issue attributable to Kalam AI.

Refund requests may also be reviewed for duplicate charges, incorrect plan provisioning, or other verified payment or subscription errors.

Nothing in this policy limits any consumer rights or remedies that cannot lawfully be excluded under applicable law.

4. Non-Refundable Situations

Unless required by applicable law or otherwise stated at the time of purchase, refund requests may not be available solely because a user changes their mind, does not use the service, or does not complete the available learning material after a valid subscription has been activated.

Refund eligibility may also be affected where an account or subscription has been restricted because of fraud, misuse, unauthorized access, or violation of the Kalam AI Terms & Conditions.

5. How to Request a Refund

To request a refund, users should contact Kalam AI using the email address below and include the information reasonably necessary to identify the transaction, such as the account details, transaction date, amount paid, and transaction or payment reference.

Do not send passwords, one-time authentication codes, card PINs, CVV numbers, or other sensitive payment credentials in a support request.

6. Refund Processing

Approved refunds will normally be initiated within 7 business days after the refund decision is confirmed, unless a different timeline is required by applicable law or communicated at the time of the transaction.

Refunds will generally be returned through the original payment method used for the transaction. The final time for the refunded amount to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.

7. Payment Gateway

When online payments are enabled, Kalam AI may use a third-party payment provider such as Razorpay to process transactions. The payment provider facilitates payment processing, while refund and cancellation requests concerning Kalam AI services should be made according to this policy and the support process provided by Kalam AI.

8. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact Kalam AI promptly using the support email below and also contact your bank or payment provider where appropriate.

9. Policy Changes

Kalam AI may update this Refund & Cancellation Policy when payment features, subscription plans, services, or applicable requirements change. Any updated version will be published on this page with a revised last-updated date.

10. Contact

For refund, cancellation, payment, or subscription questions, contact us at iinsafwar@gmail.com.